Our support services can also be adapted to the choice of different users who can for instance rank the importance of email, live chat, and social media in that order. Because there is a complaint resolution team available the whole day every day, we are determined to solve your problems very fast, allowing you to spend time playing games and using features provided by Betpro.
This manual also contains an overview of Betpro’s various contact methods, including how to submit an email support ticket for detailed questions, use live chat for urgent help, or check Betpro’s social networking sites for less important updates and ‘chatter’. Below the sections, you will find, choose one situation of contact suitable for you, and have good times with Betpro!
Contact via Email
Reaching the customer service representatives of Betpro via email is not only quick but also very efficient. If you would like to put everything in writing, this is the best option as you can explain the problem and even attach some screenshots or other documents if necessary.
- Resolved: Please direct inquiries to [email protected].
- Betpro aims to respond in 24 hours for regular queries and sooner for emergencies.
- Most Suitable: Problems concerning an account, balancing out payment differences, and addressing customer complaints in detail.
To avoid lengthy exchanges, always ensure that you provide your account details and an account of your problem in an email.
Live Chat Support
In case of any emergency, reach out to Betpro’s support agent via the live chat option as it is the most efficient means of communication available. This service is built within the Betpro site and it is suitable for any issues that require quick answers due to the nature of the issue.
- Availability: Live chat is open for 24 hours every day of the week making sure help is always ready within reach.
- How to access: all you need is to log into your account and scroll down the home page to click on the “live chat” tab.
- Best for: Issues that require immediate attention such as technical malfunction, clarification on gaming parameters, and fast resolution on payment-related hotlines.
Agents who are assigned to provide live chat support are equipped with information that enables them to resolve most queries instantly. In those instances when further assistance is required, they can elevate your case to the relevant department.
Social Media Support
Furthermore, Betpro communicates with its customers via social networks. This alternative is most applicable to those who would rather communicate in a relaxed and contemporary manner or wish to know about offers and announcements promptly.
- Channels: Follow Betpro on Facebook, Twitter, and Instagram.
- Response time: Social media queries are often responded to within several hours during business hours.
- Great for: Inquiries, community engagement, and service reviews.
If you want to get a speedy response, please send a private message, as commenting on any posts is often ignored. However, please understand that in some cases, especially in cases regarding personalized accounts, you might still be requested to send an email or talk to a live person for your security.